Shipping & Returns

Order Dates-
Typically we ship Monday and Tuesday. This allows reasonable time for USPS to complete their service. We will communication with you via email on optimal delivery dates and tracking information. To make sure you receive your order by the holidays please note the order deadlines below. Unfortunately we cannot guarantee your order will arrive by the holidays if it is placed after the dates listed below.

Holiday Order Deadlines

Thanksgiving - Nov. 17th 

Hanukkah - Dec. 1st

Christmas - Dec. 15th  

Free Delivery-
We deliver at no cost anywhere in SF. If by chance you have friends in SF or are traveling here soon, we could arrange a delivery to a convenient address for pick up.

Free Pickup-
We offer free pickup for any online orders in SF. Orders can be picked up from David at the Stonestown Farmers Market every Sunday from 9AM - 1PM. Find more information about the market here

Shipping service and fees-
Unfortunately we are not able to absorb shipping costs in these odd times we are experiencing. USPS is the most reasonably priced option. We will do our best to wrap the package well, including materials such as an ice pack and thermal wrapping to protect your order. The shipping rates below are per address. Our website cannot accommodate multiple addresses per order. For shipping to multiple address and discounted rates, please contact David at david@duchocolatier.com.

Standard Priority Shipping Rates

Orders from $0.00 - $75.00 - $12.75/parcel

Orders above $75 up to $150.00 - $15.75/parcel

Orders above $150 - Free Shipping

Expedited Shipping 

Expedited shipping is available for a flat rate of $68.50/parcel 

Family Shipping-
We are happy to ship to multiple addresses for your gifting needs. Please contact David at david@duchocolatier.com to arrange shipping to multiple addresses and discounted shipping services. 

Avoid Heat Damage-
Please understand that once the package leaves our hands we can not guarantee the handling or timing of delivery.  Chocolate melts easily as you know. If the package is left idle in a hot truck or left on a doorstep in the sun, then damage from heat is more likely. That is beyond our control.

It is best to provide an address where the package can be received on the first delivery attempt. If the package is returned, then damage from heat becomes likely again.

Please understand that we can not offer refunds for goods damaged in delivery or in situations beyond our control. 

We intend to offer a great product that pleases our customers. Please contact us if something is wrong. Contact us within 24 hours of delivery with photographs via email. We intend to offer a great product.