Shipping & Returns

Hot weather delivery notes

Please take a moment to review these notes on hot weather delivery. 

Email us to determine the best delivery options and costs.

 

For payment-
The website is not able to complete payments for shipping outside of San Francisco. We able to send an invoice via PayPal which is payable with any credit card.

Shipping date-
Typically we ship Monday and Tuesday. This allows reasonable time for USPS to complete their service. We will communicate with you via email on optimal delivery dates and tracking information.

Free Delivery-
We deliver at no cost anywhere in SF. If by chance you have friends in SF or are traveling here soon, we could arrange a delivery to a convenient address for pick up.

Shipping service and fees-
I am not able to absorb shipping costs in these odd times we are experiencing. USPS is the most reasonably priced option. We are able to work with you to determine the options for your situation. Email us. Standard Priority ranges from $11 to $24 including materials as in an ice pack and thermal wrapping. We will do our best to wrap the package well. Overnight service by USPS to most destinations ranges from $55 to $60. 

Avoid Heat Damage-
Please understand that once the package leaves our hands we can not guarantee the handling or timing of delivery.  Chocolate melts easily as you know. If the package is left idle in a hot truck or left on a doorstep in the sun, then damage from heat is more likely. That is beyond our control.

It is best to provide an address where the package can be received on the first delivery attempt. If the package is returned, then damage from heat becomes likely again.

Please understand that we can not offer refunds for goods damaged in delivery or in situations beyond our control. 

We intend to offer a great product that pleases our customers. Please contact us if something is wrong. Contact us within 24 hours of delivery with photographs via email. We intend to offer a great product.